Swoopling LLC is committed to providing customers with high-quality fitness equipment and a superior shopping experience. If you are not satisfied with your purchase, we offer reasonable returns and refunds.
Return Period
You may request a return or exchange within 30 days of receiving your product.
Orders received after 30 days will not be accepted for returns unless there is a quality issue.
Return Requirements
Returnable items must meet the following requirements:
The product must be unused and in new condition.
The packaging must be complete, including all accessories, instructions, and gifts.
There must be no damage, stains, or missing parts due to personal reasons.
Swoopling LLC reserves the right to reject returns that do not meet the above requirements.
Return Process
Please contact customer service at brandon@swoopling.com to submit a return request, providing your order number and reason for return.
Customer service will review and confirm eligibility for return within 1-2 business days.
After approval, you will receive a return address and instructions.
After receiving and inspecting the returned merchandise, we will process a refund or exchange within 7 business days.
Return Shipping
Swoopling LLC will cover return shipping costs for product quality issues or incorrect shipments.
For returns due to personal reasons (such as dislike or incorrect size), shipping costs are the customer’s responsibility.
Non-Returnable Items
Used or damaged products.
Items that have exceeded the return period.
Refund Instructions
Refunds will be credited to your original payment account.
Bank or payment processing times may delay the return of your funds.
For partial returns, the refund amount will be the actual amount paid for the returned merchandise, excluding shipping costs.
