Swoopling LLC is committed to providing every customer with fast, safe, and reliable logistics services to ensure the timely delivery of fitness equipment.
Shipping Time
We will arrange shipping within 2-3 business days after order confirmation and payment.
Some popular items or large pieces of fitness equipment may require additional processing time, which will be stated on the order page or in the email.
During holidays or special promotions, shipping times may be slightly delayed.
Shipping Method
Domestic Shipping: We primarily use UPS, FedEx, DHL, or local postal courier to ensure safety and timeliness.
International Shipping: We select the appropriate international courier or logistics company based on the destination to reduce shipping risks and shorten shipping times.
All shipped orders are provided with a tracking number, allowing customers to easily track shipping status in real time.
Shipping Time
Domestic Shipping: Typically takes 5-7 business days.
Expedited Domestic Shipping: Typically takes 3-5 business days.
International Shipping: Typically takes 7-18 business days, depending on the country/region.
Exceptional circumstances (such as customs clearance delays, natural disasters, or force majeure) may result in delays, which we will promptly notify you of.
Shipping Costs
Shipping costs will be displayed at checkout and are based on product weight, volume, and the shipping region.
Packaging and Safety
All fitness equipment is rigorously packaged before shipment to ensure it is protected from damage during transportation.
Large items are typically packaged in reinforced boxes and shock-absorbing materials for safe transportation.
Shipping Issues
If you experience product damage, loss, or logistics issues during transportation, please contact Swoopling LLC Customer Service immediately:
Email: brandon@swoopling.com
We will assist with the matter within 1-2 business days, including reporting damage, reissuing, or issuing a refund.
Customer Tips
We recommend that customers inspect the goods in person upon receipt and confirm that they are intact before signing for them.
If you are unable to inspect the goods in person, please take photos as evidence within 24 hours of signing for delivery. This will allow us to request after-sales assistance in the event of any shipping issues.
