Q: What payment methods do you accept? A: We accept major credit cards, including Visa, Mastercard, and American Express.
Q: Is payment secure? A: Yes, all payments are processed through a secure, encrypted system, and your credit card information is not stored with us.
Product Information
Q: Is your fitness equipment suitable for home use? A: Yes, we offer a wide variety of home fitness equipment that is safe, convenient, and compact.
Q: Does your product come with instructions? A: All fitness equipment comes with detailed instructions.
Q: Is there a warranty? A: Some products have a warranty; please refer to the product details page for details.
Shipping and Delivery
Q: How long does it take to ship? A: We ship within 2-3 business days.
Q: What is the typical shipping time? A:
Domestic shipping: Typically 5-7 business days.
International Shipping: Delivery time varies from 7 to 15 business days, depending on the destination.
Q: Can I track my order? A: Yes. We will provide a tracking number after shipment, allowing you to check the shipping status in real time.
Returns and Exchanges
Q: What if there is a problem with the item I received? A: Please contact brandon@swoopling.com within 30 days. We will assist you with a return or exchange.
Q: Do I need to pay for return shipping? A: Returns due to product quality or incorrect delivery will be covered by us. Returns due to personal reasons will be the customer’s responsibility.
